SKU: 93169096731

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice

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Description

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare PracticeThe phone rings non stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise. But thinking that way is a mistake. Every day, potential buyers call your practice, and

The phone rings non-stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise.

But thinking that way is a mistake. Every day, potential buyers call your practice, and too often, experience poor customer service, which turns them away. Inefficient phone handling also frustrates existing patients and hurts patient retention. All told, poor phone management causes practices to lose much-needed appointments and revenue more often than they suspect.

Luckily, there's a way to turn this situation around. In "Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice," author Spencer Peller offers a detailed plan for phone improvement which can generate quick results for any medical practice. This includes in-depth instructions on how to set up office phones to your best advantage.

"The telephone is the lifeline of your practice," Peller says. "No matter what technology or medium exists today that allows patients to communicate with you and your staff, or how easy it has become for them to learn more about your practice from the Internet, the phone still sits front and center as the key ingredient in their doctor selection process."

Own the Phone provides high-level strategies to change the behavior of each member of your team and phone handling best practices that can be put in place quickly and easily (and made repeatable for everyone in the organization), as well as strategies for training.



Binding Type: Paperback
Publisher: American Association for Physician Leadership
Published: 10/01/2015
ISBN: 9780991013562
Pages: 154
Weight: 0.47lbs
Size: 9.02h x 5.98w x 0.33d
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SKU: 93169096731

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Suzanne
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This item arrived well packaged, intact with timely delivery. I am satisfied with the product
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Reviewed in the United States on December 5, 2022
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G Jain
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i feel like the hole isn’t as small as before so less pressure now
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Sydney
Belleville, US
★★★★★ 5
Great Long-Lasting Replacement Heads for BURST Toothbrush
Color: Rose Gold, Color: Rose Gold
I really like these replacement toothbrush heads for my BURST electric toothbrush. They seem to last a very long time compared to many other toothbrush heads I have tried. The bristles hold up really well and do not get worn down or frayed quickly, even with regular use. While I still try to replace my toothbrush heads routinely for hygiene purposes, I honestly feel like these could easily last for several months if needed. The replacement heads attach perfectly to the toothbrush and feel very secure once connected. I also appreciated that they offer them in pink because it matches my toothbrush perfectly and adds a fun touch. The price also feels pretty reasonable for a three-pack considering the quality and durability of the heads themselves. My only small complaint is that they are made of plastic, which I personally do not love from an environmental standpoint. I also am still undecided about the black bristles because it can make it harder to tell if the toothbrush is fully clean after use. Other than that, the product arrived exactly as described and pictured, and overall I think these are excellent replacement heads for anyone using a BURST toothbrush.
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Reviewed in the United States on May 24, 2026

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